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  • Return Policy

  • General Return Policy

    All defective Desktop / notebook computers, tablets, processors, motherboards, digital cameras, camcorders and projectors, 3D printers, 3D scanners, and CD/DVD duplicators may be returned within 7 days of purchase. All other defective products may be returned within 30 days of purchase. Merchandise must be in new condition, with original carton / UPC, and all packaging / accessories / materials. If you need to return software, a game or a movie, remember that you may not retain any copies (that is illegal).
    A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Customers must inform pcmedicplus.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

    Digital Downloads Return Policy

    All Digital Download sales are final and are not eligible for return or refund under the PC Medic Plus LLC. Return Policy.
    Using the software may require the use of a computer or other device that must meet minimum system requirements. It is recommended that you familiarize yourself with the system requirements before making your purchase. Software system requirements are typically found on the Product information specification page.

    Software Return Policy

    Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting pcmedicplus.com Customer Service at support@pcmedicplus.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. pcmedicplus.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

    DVD Return Policy

    DVDs are non-refundable but may be exchanged within 30-days of the invoice date for a functional version of the same film by using the shipping label packaged with your order. If you have any questions or concerns, please contact us for help.

    Cell Phone Return Policy

    Customers who purchase wireless communication equipment, such as cell phones, from pcmedicplus.com and who purchase a wireless communication service plan from a third party through pcmedicplus.com as part of the same order, have an opportunity to try out the service and equipment to make sure they are satisfied. If according to the agreement for wireless service between Customer and their wireless service provider Customer is able to cancel their service (Service cancellation is actually governed by the terms of your agreement with the wireless service provider and should be reviewed) within 14-days (however it may instead be thirty (30) days for activations by customers whose primary place of use of the service is within the State of California (i.e. the customer’s service is activated using a California area code) and who purchase their service on or after December 6, 2004) then Customer may also return the wireless communication equipment within such same time period (i.e. 14 days or 30 days as applicable) after Activation, with no early termination fee, no non-usage based fee, no restocking fee and no reimbursement of any equipment discount. Please click here for information about how you may return the equipment should such be allowed as set forth above.

    Physical Damage Policy

    Physical damage to any product purchased at pcmedicplus.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. pcmedicplus.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from pcmedicplus.com. As a result, pcmedicplus.com will return any physically damaged CPU back to the customer at the customer’s expense.

    Restocking Fee

    A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.